Return & Refund Policy
Last updated: February 2026 • House of Kaaram Pure Spices
1. Quality & Freshness Guarantee
At House of Kaaram, we take extreme pride in the quality, purity, and freshness of our Guntur chilli powders. Because food products are consumable goods, we maintain strict safety standards regarding returns to prevent any cross-contamination.
2. Damaged or Defective Items
If your shipment arrives damaged, unsealed, spilled, or with manufacturing defects, we will immediately send a replacement or issue a full refund at no extra cost to you.
How to report a damaged delivery:
- Notify our support team within 48 hours of receiving your delivery.
- Email clear photos or a short video of the outer box and damaged product to support@houseofkaaram.com (or contact us via our support page).
- Include your Order ID (e.g., ord-xxxx).
3. Order Cancellations
Orders can be cancelled free of charge before they enter the shipping/dispatch process. Once a package has been handed over to our courier partner (status: Shipped), orders can no longer be cancelled.
4. Refund Processing Timeline
Once a refund request is approved:
- Prepaid Orders (UPI/Card/Netbanking): Refunds are processed back to the original payment method within 5–7 business days.
- Cash on Delivery (COD) Orders: Refunds will be issued via bank transfer / UPI ID after verifying customer account details.
Have Questions About Your Order?
Our customer happiness team is available to assist you Monday through Saturday.